Manage Your Appointments guidance

How to use the appointment management system that interacts with the National Booking Service, enabling people to book vaccinations at vaccination centres.

Set up sites

Site managers must check their site details, update their site attributes and add appointment availability before their site goes live.

Log in and select site

How to log in to the service and select your site.

Get started

Manage site details

Site managers are responsible for updating accessibility, transport and location details, so people can find a vaccination centre that meets their needs.

Update site attributes

Make a site offline or online

Hide your site from the National Booking Service so that the public cannot book appointments and how to put your site back online.

Make a site offline or online

Appointments

Site managers create and manage appointments that are made available on the National Booking Service.

Create appointment availability

Site managers set up calendars for sites and create appointments for people to book.

Set up calendars

Edit appointment availability

Site managers can change or delete unbooked appointments.

Change appointment availability

View booked appointments

Site managers can manage booked appointments.

View appointment schedules

Print a list of appointments

Print a list of all appointments on a day.

Print appointments

Cancel appointments

Availability managers can cancel appointments at your site.

Cancel appointments

Cancel a day

Cancel one day’s worth of availability. You can choose whether to cancel the appointments or keep them.

Cancel a day

Cancel a session

Cancel a single session on a day.

Cancel a session

Remove a service or multiple services

Remove one or multiple services from a session.

Remove a service

Change the length or capacity of a session

Reduce the length of a session or the number of vaccinators.

Change length or capacity

Cancel a date range

Cancel sessions within a range of dates.

Cancel a date range

User accounts and reporting

Site managers can perform various administration tasks.

Create and manage user accounts

Site managers can set up accounts for the staff at their sites, and manage them.

Add users and unlock accounts

Reports

Create and download a report from a site.

Reports

About the National Booking Service (NBS)

You are expected to develop an understanding of the National Booking Service.

Terms of use

Use of these applications will be seen as your acceptance of the terms.

Read the terms of use

User drop-in sessions

User drop-in sessions are currently taking place to show site managers how to use Manage Your Appointments - the appointment management system that interacts with the National Booking Service, enabling members of the public to book vaccinations at your site.

In these sessions users can ask questions about Manage Your Appointments and receive support from the Onboarding Team.

Help and support

Issues with the service

Raise a ticket with our helpdesk by completing the customer portal form.

Issues with NHS.net Connect (previously called NHSmail)

If you cannot resolve an issue using the articles on the support site, contact your local administrator or service desk in the first instance. Or, contact the NHS.net Connect helpdesk on 0333 200 1133 or [email protected].

Further support

Visit the Manage your appointments NHS Futures page (NHS Futures account needed).

Training

User drop-in session

Training videos

Training videos to help you use Manage Your Appointments are available to watch on NHS Futures (NHS Futures account needed).

Last edited: 21 April 2026 10:48 am