Part of Guide for volunteers: helping someone set up their NHS App
Volunteer support tips and accessibility considerations
Volunteer support tips and accessibility considerations
- Don't take or keep notes containing personal information
- Respect privacy: Position yourself so you can guide without seeing sensitive information
- Allow plenty of time as the verification process can take several minutes to complete
- Ensure stable internet connection before startin
- Keep leaflets handy; the NHS App toolkit has helpful leaflets people can take home
- Explain to those with visual impairments that the NHS App and website are compatible with screen reader
- Remember that not all users have strong digital literacy or confidence
- If you get stuck in the login process, please use the login help centre https://help.login.nhs.uk/
Last edited: 8 April 2026 12:42 pm