Part of Guide for volunteers: helping someone set up their NHS App
Setting up an NHS account
1. Download the NHS App
Help them to open the App Store (iOS) or Google Play Store (Android).
Search for "NHS App" and select to install it.
Or direct them to the NHS account section on the NHS website: https://www.nhs.uk/nhs-services/nhs-login/
2. Create an NHS account
Help them to enter their email address and continue.
Help them to create a secure password - refer to the instructions on screen to make sure the password is secure.
Ensure they accept the NHS login terms and conditions.
A security code will be sent to their email - help them locate and enter this code.
Help them to enter their mobile phone number.
A security code will be sent to their phone - help them to enter this code.
3. Find your NHS record
If they do know their NHS number (this can be found on letters from the NHS or prescriptions), help them enter their NHS number.
If they don't know their NHS number, help them enter their name and postcode.
Help them enter their date of birth.
4. Proceed to verify their identity
They may not see a prompt asking them to do this, if using the NHS App, please guide them to interact with some features such as 'prescriptions' and it should then come up on screen.
If the user is verifying their identity without photo ID, skip to this section.
Last edited: 8 April 2026 2:38 pm