Verifying identity with photo ID

This must be done on a device with a camera.

If the person you're helping has photosensitive epilepsy or anything that would make it hard for them to observe flashing coloured lights, please guide them to use the video verification method.

1. Take a photo of their ID - the image needs to be of the physical ID, not a printout or screen. Make sure you’ve not covered any part of the page, you can clearly see all information and there's no shine from a light or window.
2. Complete an automated face scan to match with the photo ID when prompted:

Make sure the user puts their face in the centre of the circle on screen.

Tell them not to talk during the scan and to keep their eyes open.

Ensure you (the volunteer) are not in view during the face scan.

1. Take a photo of their ID - the image needs to be of the physical ID, not a printout or screen. Make sure you’ve not covered any part of the page, you can clearly see all information and there's no shine from a light or window.
2. Record a short video of the person saying 4 random numbers (or signing 4 numbers in British Sign Language or writing 4 numbers down and showing them to the screen).

This can be done using the device’s camera, or you can instruct the person to take a video on another device and send it as an attachment using their email - then log in to their email on the computer and add the attached video to set up the account.

Make sure you (the volunteer) are not in view or telling the user what to do during the video.