Eligibility requirements

Note:

Those aged 13-15 need to contact their GP surgery for access to GP online services before they can use the NHS App.

Those registered at a surgery provided by Defence Medical Services (DMS) cannot currently use the NHS App.

You can then guide the person to set up their NHS account, also known as an NHS login. An NHS login account can be used to log in to a variety of health and care services.

Explain that once set up, they can log in to their NHS login account both in the NHS App and on the NHS website, where they can access the same services that are in the App.

Note: If someone has already set up an NHS login account to access another online NHS service, such as the Patient Access app, they can use the same email and phone number to access the NHS App - they don’t need to set up a new NHS login account.

For full access all services in the NHS App, explain that they need to verify who they are to connect their NHS account to their GP surgery. Without verification, they can only access some services such as NHS service finder and Health A to Z.

Explain that they can use one of the following forms of photo ID to verify their identity.

The ID should be valid (in-date) but can be accepted if it expired less than 12 months ago.

If someone faces significant difficulties or blockers setting up their NHS account,, let them know they can visit their GP surgery for direct assistance or call their practice to request the necessary registration details.

If they don’t have the required ID, their GP surgery will then send them a 'Patient Online Details' document. 

This is a letter, email or text message containing the below 3 pieces of information.