Final steps

Log out: Ensure they've logged out properly if using a shared computer.

Log in again: If they’ve received their email confirming their identity has been verified, ask them to confirm they're comfortable with the process of logging in.

Set up a passkey: When the user logs in again, they will be prompted to set up a passkey. Passkeys provide the strongest protection against phishing and hacking attempts. You can learn more about them on https://help.login.nhs.uk/manage/passkeys. However, if the person you're helping has low digital skills, they might want to skip this step. If they are using a shared or library device, they should not set a passkey up. 

Turn biometrics on: Check if those using their own device can set up fingerprint, facial or iris recognition to log in to their NHS App, in their device settings, and under 'App settings' in the 'Profile' section of the App, instead of using a password and security code each time.

Turn notifications on: Guide them to turn on ‘Notifications’ in their device settings, and under 'App settings' in the 'Profile' section of the NHS App, to be alerted to new messages. Note, if more than one person signs in to the App on one device, notifications will only appear for one NHS account, but the notification will not state which account it is for.

Let them know they can manage health services for someone else: If someone cares for a person who is registered at the same GP surgery, they can contact the practice to request to also use the NHS App on behalf of the person they care for. This is also known as proxy access or a linked account.

Remind them of other NHS App features: They may only be able to see their GP records to a set date, ask them to contact their GP practice to request see their full digitised records.

Let them know how to get further support: Remind them they can access help through the App's help function at the top right of the screen or at nhs.uk/nhs-app.

Do not keep any personal information and documents: Make sure you have not kept any personal information and check that all personal documents have been collected.