Part of Guide for volunteers: helping someone set up their NHS App
Explaining what the NHS App does
Explaining what the NHS App does
Help people understand the benefits of using the NHS App.
Explain that they can:
- request repeat prescriptions without contacting their GP surgery
- view their appointment notes, test results and medications securely
- view their appointments and referrals
- submit a form if they want to request a document or test results
- receive messages from their trusted healthcare providers
- find trusted health information
- use NHS 111 online services
Note, the services available can depend on whether the GP surgery has enabled them.
Let those concerned with data protection know that the NHS App is secure. It meets all standards required by data protection regulation, such as GDPR, by the National Data Guardian and by the Government Digital Services 'Digital by Default' Design Standards.
Last edited: 8 April 2026 2:29 pm