Help and guidance

This guide contains information on using the National Document Repository (NDR) Access and store digital patient documents service and answers any questions or problems you may have.

User roles and access

Information on RBAC codes and how to access the service

User roles and access

Functions of the service

Information about each function and solutions to problems you might have

Functions of the service

Managing records in the service

Support with managing records in the service including patients leaving and joining your practice

More about managing records

Service maintenance and downtime

Information about our service maintenance schedule

Service management updates

Upload documents to the service

See how to upload documents

Review documents waiting for approval

See how to review documents

Reassign pages in scanned paper notes

Reassign pages

View version history and restore previous versions of scanned paper notes

View version history and restore

Restricting access to patient records

Restricting access

Last edited: 31 March 2026 3:13 pm