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Service maintenance and planned downtime

The service will be unavailable whilst we carry out our regular service updates. This happens every fortnight on a Wednesday between 5pm and 5.30pm. This time has been chosen to minimise disruption to practices to access records.  

If you try to access the service during this time, you’ll see the error message 'This site can’t be reached'.

We regularly review our service reports and communications, and welcome your feedback to make them better. If you have any comments or suggestions on how we can improve this guidance, let us know by emailing [email protected].

Last edited: 23 February 2026 11:50 am