Remove a service or multiple services

1. Go to the day that you want to cancel. 

2. Click on Change beside the session that you want to cancel.

3. Select Remove a service or multiple services and click Continue.

4. You will then see a list of services that are available in a session. Select the service/services you want to remove by ticking the box beside a service and click Continue.

5. You’ll be asked to confirm that you want to remove the service/services. Click Remove services to confirm or No, go back to go back to the previous screen.

6. The service/services will be removed from the session.

5. You will be shown the number of bookings that will be affected by removing the service/services and you can choose to cancel the appointments or keep them but still remove the service/services.  

6. Select Yes, cancel the appointments and remove the service/services to cancel the appointments and remove the service/services or select No, do not cancel the appointments but remove the service/services to keep the appointments but remove the service/services.

7. You’ll be asked to confirm that you want to cancel the appointments. Click Cancel appointments to confirm or No, go back to go back to the Remove services page.

8. The service/services will be removed, and you will see the number of people that will receive a notification that their appointment has been cancelled. If there are any people who did not provide a mobile number or an email address, there will be a link to click on to view the list of names. Some people may have provided a landline number.

7. You’ll be asked to confirm that you want to remove the service/services. Click Remove service/services to confirm or No, go back to go back to the Remove services page.

8. The service/services will be removed and the appointments will appear in the scheduled list of daily appointments.