Part of Proxy access: advice and guidance
Step 9: Communicate the decision to grant or deny proxy access
Where proxy access is granted, staff should tell the proxy and, where appropriate, the patient that this has been done.
Where proxy access is denied, clinical professionals and staff should consider on a case-by-case basis whether they communicate the decision to the patient and/or the proxy. They are not required to disclose any information that may put the patient or the proxy at harm.
Clinical professionals and staff should audit the processing of a request for proxy access within the patient’s record to support future decisions on proxy access.
As above, where proxy access has been denied, clinical professionals and staff should consider the extent to which this information should be visible to patients or proxies within digital services.
Last edited: 6 May 2026 4:36 pm