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Find out how records access has given Paul control over her healthcare needs.

Find out how Mona uses the App to care for herself and her loved ones.

This case study explains the environmental benefits that NHS trusts and systems can achieve through the adoption and implementation of functionality within the NHS App that enables patients to view and manage their referrals and appointments digitally. Including a material reduction in the carbon footprint...

Megan Mackenzie, administrator at Knoll Medical Practice, shares how the practice use every setting they can to increase NHS App usage among their 14,000 patients to reduce cost and improve patient experience, including getting patients to turn their notifications on.

Find case studies on how people promote the NHS App and meet some of the patients who use it to get well, stay well and manage their health care.  

Find out what your patients can do in the NHS App

Patient facing services (PFS) are Apps, like the NHS App, which allow patients to digitally access NHS services. Patient facing services are sometimes switched off which can impact how patients can access services.

This enables patients to send non-urgent enquiries to their practice who can send replies using the clinical system.

Patients aged 16 and over can see the waiting times when they are referred into a specialty (department) at an NHS acute trust.

Patients can view their current GP surgery and register with a new GP surgery in the NHS App.