Patient Care Aggregator onboarding support information

The Patient Care Aggregator uses digital onboarding. During the process you'll be asked to download and use documents on this page.

Information on this page might impact the design of your software.

Patient Care Aggregator onboarding uses risk-based assurance.

You're asked to demonstrate that you've mitigated risks in your software by submitting a risk log for each API that it uses.

During testing, you need to provide evidence of your mitigations against each of the risks identified in the pre-populated risk log template for the Patient Care Aggregator Appointments, Documents or Questionnaires.

For the risk log, we are only interested in the pre-populated risks in each template.

To do this:

1. Download the Patient Care Aggregator risk log template - this is a pre-populated Excel spreadsheet. 
2. Complete the risk log template with the mitigating actions that you have taken, against each of the risks listed in it.
3. Upload your completed risk log when requested to do so within the digital onboarding portal.
4. The test team will contact you to arrange evidence testing of the mitigations that you listed in your risk logs.

This is a Microsoft Excel file. To request a different format, contact us.

The NHS National Service Desk (NSD) logs:

• incidents
• service requests for national applications and services
• National Back Office (NBO) enquiries.

You much register for each NHS Digital service that you are consuming, in this case, Patient Care Aggregator.

During onboarding, we ask questions about how your organisation manages services and incidents. These questions refer to the following  information which can be downloaded or opened below:

• NHS England HSSI report template
• NHS England portal user guide
• NHS England subscribing to HSSI communications
• NHS England Wayfinder change template
• severity guidelines and associated SLAs

Subscribe to major incident communications

To subscribe to NHS England major incident communications, log in to the customer service portal.

From the home page select 'Further outage information’. This is located under the Service Status section on the home page. 

Click on the link to 'Sign up for New Alert Notifications'. Enter your details and select National Digital Channels. 

Click the submit button. 

To amend your alert preferences, follow the above guidance but select 'Adjust your Alert Preferences' instead of 'Sign up for New Alert Notifications'.