National Patient Prescription Tracking Service supplier and pharmacy guidance
Read the guidance to learn more about the go-live of the National Patient Prescription Tracking Service (NPPTS).
About the service
Prescriptions tracking in the NHS App launched on 25 September 2024, in pilot sites across 4 pharmacy IT system suppliers (Apotec, Boots, Cegedim, and Invatech).
The service is now rolling out to all pharmacy sites that use these systems, with further supplier onboarding to expand national coverage.
The feature allows users to track their prescriptions from request through to collection or dispatch for delivery.
This service is currently only available in England.
Prescription tracking journey in the NHS App
The screenshots below show the journey from the NHS App home page to the prescription tracking page.
Last edited: 6 May 2026 2:22 pm