NHS Apply for Care ID release 3.11.0

Apply for Care ID will release version 3.11.0 on 8 October 2025, subject to final testing.

This release introduces automatic rejection for failed ID checks.

To improve security and reduce wait times, we now auto-reject submissions when:

• the photo ID document is expired
• the face liveness check fails

Users of the service should notice no change to the user interface.

Supporting guidance

Read our support and training guidance:

• About Apply for Care ID
• Get started with Apply for Care ID
• Support with applying for my Care ID

Errors after the release

There is a small chance that after this release, Apply for Care ID users may see a blank screen or loading error. If this happens, please try these steps:

• force a reload of the page - press Ctrl + F5 (on some computers this can be Fn + F5)
• clear your browser's cache - press Ctrl + Shift + Delete

If you have a Registration Authority Manager or Agent role and you would like to request a new domain to be added, check the CIS allow-list first, and then complete a webform request.