Get support with Apply for Care ID

This page provides troubleshooting guidance and support materials for applying for your Care ID.

Starting your application

From how to get an invite, to accessing the online form guidance to support your application.

Help with issues and questions within the online form.

Help with issues when taking a photo of your documents and face.

How long it takes to check your identification and what happens if your application is rejected.

Last edited: 27 February 2026 9:53 am