Search results

Patients can receive messages from their trusted healthcare professionals in the NHS App. 

Patients can contact their GP surgery about a health problem or request a letter or information in the NHS App, also known as an online consultation.

Make sure your patients can understand the names of appointments in the NHS App.

Patients can book and manage GP appointments in the NHS App. Get advice on making appointments available and using language that patients can understand.

Patients can view new health information from their GP health record, including test results, document and appointment notes. 

Guidance for GP practices on how to enable full clinical record prospective access to online services for a cohort of patients who have a SystmOne online account.

Many patients who are vulnerable will belong to known high risk groups, including those known to be at increased risk of coercion, such as victims of domestic abuse or individual who may lack capacity. Healthcare workers should review the level of records access for any individual considered to be vulnerable...

For patients who have access to their online health record, it may be necessary for specific record entries to be redacted in order to prevent harm or distress to the patient or others. This may include redacting information permanently or withholding information temporarily until they have had an opportunity...

Guidance on when to adjust settings in patient accounts in your clinical system.