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Publication, Part of

Data on Written Complaints in the NHS, 2022-23

National statistics, Accredited official statistics

Publication Date:
26 Oct 2023
Geographic Coverage:
England
Geographical Granularity:
Ambulance Trusts, Care Trusts, Clinical Commissioning Groups, Hospital and Community Health Services, Hospital Trusts, Hospital Sites, Independent Sector Health Care Providers, Mental Health Trusts, NHS Trusts, GP practices, Regions, Dental practices
Date Range:
01 Apr 2012 to 31 Mar 2023
Accredited official statistics logo.

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Data on Written Complaints in the NHS, 2022-23

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Introduction
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Summary

This publication shows a count of written complaints made by (or on behalf of) patients, received between 1 April 2022 and 31 March 2023 in England. The two data collections are:

i) KO41a – NHS Hospital and Community Health Services (HCHS)

ii) KO41b – Primary Care (GP and Dental)

Key Facts

All NHS Written Complaints: (Hospital and Community Health Services and Primary Care)

  • The total number of all reported written complaints in the NHS in 2022-23 was 229,458, an increase of 3,888 (1.7%) from 2021-22 (225,570).

 

Hospital and Community Health Services (HCHS)

  • Within HCHS there were 103,874 complaints in 2022-23, a decrease of 1,632 (1.5%) from 2021-22 (105,506).
  • The proportion of complaints being fully upheld was 27.6%.
  • The largest proportion of new complaints received by individual subject area was Communications with 16.6%.

 

Primary Care (GP and Dental)

  • Within primary care there were 125,584 complaints in 2022-23, an increase of 5,520 (4.6%) from 2021-22 (120,064).
  • The proportion of complaints being fully upheld was 32.0%.
  • The largest proportion of new complaints received by individual subject area in General and Dental Practices was Clinical Treatment with 13.8% (GP) and 24.8% (Dental).

Last edited: 26 October 2023 9:31 am