Know your services (7.1.1)

Understanding and cataloguing the health and care services your organisation provides is a vital precursor to continuity planning.

For each of those catalogued services you should know:

what technology and services underpin that service in terms of availability and security
other dependencies such as power, cooling, data, people and other systems
the impact of the system being unavailable

For example, looking at a generic clinical service that is underpinned by or dependent on people, processes and technology.

Example clinical service:

Example clinical service

Image description

Example hierarchy or people, processes and technology that underpin a clinical service.

From top to bottom:

On-site IT support team, ACME Clinical Systems Support Ltd, local support manager
Order comms, server temporary files weekly clean
On-premises services, network availability, Windows AD availability, a number of cloud shares

Last edited: 8 October 2025 2:05 pm

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