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Contacting patients for more information

What to do if you need to ask a patient additional questions.

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If you need additional information from a patient

The questions we ask in the online registration form are all you need to progress a patient registration.

Patients cannot leave fields unanswered as the service uses data validation. You should have all the information you need to progress their registration, even if there are unanswered questions.

Follow your surgery's standard process for asking for additional information if you need this from a patient.

 

If a patient cannot provide a permanent address

An individual does not need personal identification (ID), an NHS number or proof of address to register with a GP surgery. If they do not have a permanent address you can still register them using a temporary address or the address of your surgery.

Find out more about registering someone with a temporary address by reading:

How to register with a GP surgery

Standard General Medical Services Contract 2019 (PDF 2mb 193 pages) 

Last edited: 4 March 2025 11:04 am