Contact the Organisation Data Service
The Organisation Data Service (ODS) is on hand to answer your queries.
Common queries
Before you contact us, you might find the links below useful.
- how to create, close or amend a code
- how to register as an organisation contact or update an OC1 record
- how to become a Senior Information Risk Officer (SIRO), Caldicott Guardian (CG) or Information Asset Owner (IAO)
- how to amend Registration Authority parent information on Care Identity Service (CIS)
- about non-primary roles
- about relationships
- about our strategy and roadmap
Contact us
To request an update to organisation data, make a general request, or provide feedback for our products, follow the Submit an organisation data request guidance on the Organisation Data Service (ODS) page.
To report a service interruption or failure with ODS APIs, ODS Data Search and Export or XML products contact [email protected] or call 0300 303 5035.
Strategy and escalations
If you have strategic questions about the service, contact the service owner, Mark Dye, via the National Service Desk.
For escalations contact the senior responsible officer (SRO) Gill Foley, via the National Service Desk.
Last edited: 7 May 2026 9:27 am