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NHS Pathways monthly triage data – September 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for September 2025.

Page contents

Overall data

2,041,823

Overall triaged calls received via NHS Pathways this month

625,680

Completed journeys through 111 online this month

68,061

Average number of triaged calls a day in September 2025

+6.2%

Change in number of triaged calls from September 2024

25,387,487

Overall triaged calls received via NHS Pathways in the last 12 months

326

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+61.4%

Cold or flu

-49.2%

Bites or stings, insect or spider

+41.8%

Nasal congestion

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,516,810

111 triaged calls received via NHS Pathways this month

625,680

Completed journeys through 111 online this month

50,560

Average number of triaged calls a day in September 2025

+2.8%

Change in number of triaged calls from September 2024

19,599,461

111 triaged calls received via NHS Pathways in the last 12 months

341

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+61.4%

Cold or flu

-49.4%

Bites or stings, insect or spider

+42.7%

Nasal congestion

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

482,837

999 triaged calls received via NHS Pathways this month

16,095

Average triaged calls a day in September 2025

+15.5%

Change in number of triaged calls from September 2024

5,374,850

999 triaged calls received via NHS Pathways in the last 12 months

299

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+13.9%

Breathing problems, breathlessness or wheeze

+12.8%

Dental problems

-11.8%

Deceased

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 13 October 2025 12:11 pm