Skip to main content

NHS Pathways monthly triage data – October 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for October 2025.

Page contents

Overall data

2,202,028

Overall triaged calls received via NHS Pathways this month

668,671

Completed journeys through 111 online this month

71,033

Average number of triaged calls a day in October 2025

+5.2%

Change in number of triaged calls from October 2024

25,495,719

Overall triaged calls received via NHS Pathways in the last 12 months

325

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+82%

Cough

-67.6%

Cold or flu

+47.4%

Coughing up blood

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,635,837

111 triaged calls received via NHS Pathways this month

668,671

Completed journeys through 111 online this month

52,769

Average number of triaged calls a day in October 2025

+1.4%

Change in number of triaged calls from October 2024

19,621,314

111 triaged calls received via NHS Pathways in the last 12 months

340

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+82%

Cough

+67.6%

Cold or flu

+49.7%

Coughing up blood

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

521,842

999 triaged calls received via NHS Pathways this month

16,834

Average triaged calls a day in October 2025

+15.6%

Change in number of triaged calls from October 2024

5,445,305

999 triaged calls received via NHS Pathways in the last 12 months

299

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+26%

Unwell, under 1 year old

+22.5%

Breathing problems, breathlessness or wheeze

+18%

Deceased

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 1 December 2025 9:24 am