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NHS Pathways monthly triage data – November 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for November 2025.

Page contents

Overall data

2,273,978

Overall triaged calls received via NHS Pathways this month

674,637

Completed journeys through 111 online this month

75,799

Average number of triaged calls a day in November 2025

+6.1%

Change in number of triaged calls from November 2024

25,629,103

Overall triaged calls received via NHS Pathways in the last 12 months

328

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

-42.5%

Bites or stings, insect or spider

+39.9%

Cough

+25.8%

Cold or flu

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,705,250

111 triaged calls received via NHS Pathways this month

674,637

Completed journeys through 111 online this month

56,842

Average number of triaged calls a day in November 2025

+2.4%

Change in number of triaged calls from November 2024

19,663,438

111 triaged calls received via NHS Pathways in the last 12 months

344

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

-42.5%

Bites or stings, insect or spider

+39.8%

Cough

+25.8%

Cold or flu

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

523,657

999 triaged calls received via NHS Pathways this month

17,455

Average triaged calls a day in November 2025

+16.5%

Change in number of triaged calls from November 2024

5,519,387

999 triaged calls received via NHS Pathways in the last 12 months

298

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+42.9%

Cough

+26.3%

Fever

+23.4%

Unwell, under 1 year old

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 12 December 2025 4:08 pm