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NHS Pathways monthly triage data – March 2026

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for March 2026.

Page contents

Overall data

2,282,451

Overall triaged calls received via NHS Pathways this month

693,219

Completed journeys through 111 online this month

73,627

Average number of triaged calls a day in March 2026

+10.7%

Change in number of triaged calls from March 2025

26,209,574

Overall triaged calls received via NHS Pathways in the last 12 months

324

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+68.8%

Bites or stings, insect or spider

+39.1%

Headache

+32.8%

Skin, rash

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,683,690

111 triaged calls received via NHS Pathways this month

693,219

Completed journeys through 111 online this month

54,313

Average number of triaged calls a day in March 2026

+4.3%

Change in number of triaged calls from March 2025

19,755,671

111 triaged calls received via NHS Pathways in the last 12 months

340

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+69.8%

Bites or stings, insect or spider

+38%

Headache

+32.5%

Ankle or foot injury, penetrating

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

538,741

999 triaged calls received via NHS Pathways this month

17,379

Average triaged calls a day in March 2026

+30.1%

Change in number of triaged calls from March 2025

5,900,561

999 triaged calls received via NHS Pathways in the last 12 months

297

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+56.7%

Toxic Ingestion, inhalation, overdose

+47.9%

Headache

+28.9%

Wound problems

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 13 April 2026 9:41 am