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NHS Pathways monthly triage data – January 2026

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for January 2026.

Page contents

Overall data

2,369,030

Overall triaged calls received via NHS Pathways this month

706,917

Completed journeys through 111 online this month

76,420

Average number of triaged calls a day in January 2026

+9.4%

Change in number of triaged calls from January 2025

25,888,924

Overall triaged calls received via NHS Pathways in the last 12 months

325

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

-39.2%

Cold or flu

-35.1%

Cough

+28.9%

ED triage injury

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,766,783

111 triaged calls received via NHS Pathways this month

706,917

Completed journeys through 111 online this month

56,993

Average number of triaged calls a day in January 2026

+3.7%

Change in number of triaged calls from January 2025

19,692,230

111 triaged calls received via NHS Pathways in the last 12 months

342

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

-39.2%

Cold or flu

-35.2%

Cough

-25.3%

Fever

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

542,726

999 triaged calls received via NHS Pathways this month

17,507

Average triaged calls a day in January 2026

+25.2%

Change in number of triaged calls from January 2025

5,696,579

999 triaged calls received via NHS Pathways in the last 12 months

299

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

-32%

Cough

-24.9%

Unwell, under 1 year old

+23%

Ankle or foot injury, blunt

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 10 February 2026 9:51 am