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NHS Pathways monthly triage data – December 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for December 2025.

Page contents

Overall data

2,477,284

Overall triaged calls received via NHS Pathways this month

729,976

Completed journeys through 111 online this month

79,912

Average number of triaged calls a day in December 2025

+2.3%

Change in number of triaged calls from December 2024

25,684,554

Overall triaged calls received via NHS Pathways in the last 12 months

328

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

-77.9%

Cold or flu

+57.6%

Sinusitis

+48.5%

Eye, sticky or watery

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,873,494

111 triaged calls received via NHS Pathways this month

729,976

Completed journeys through 111 online this month

60,435

Average number of triaged calls a day in December 2025

-1.8%

Change in number of triaged calls from December 2024

19,628,472

111 triaged calls received via NHS Pathways in the last 12 months

343

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+77.6%

Cold or flu

+57.5%

Sinusitis

+48.5%

Eye, sticky or watery

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

552,056

999 triaged calls received via NHS Pathways this month

17,808

Average triaged calls a day in December 2025

+14.1%

Change in number of triaged calls from December 2024

5,587,494

999 triaged calls received via NHS Pathways in the last 12 months

301

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+33%

Cough

+29.7%

Unwell, under 1 year old

+24.1%

Breathing problems, breathlessness or wheeze

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 9 January 2026 9:17 am