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NHS Pathways monthly triage data – April 2026

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for April 2026.

Page contents

Overall data

2,267,216

Overall triaged calls received via NHS Pathways this month

738,406

Completed journeys through 111 online this month

75,574

Average number of triaged calls a day in April 2026

+6.5%

Change in number of triaged calls from April 2025

26,347,509

Overall triaged calls received via NHS Pathways in the last 12 months

318

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+75.2%

Bites or stings, insect or spider

+39.8%

Repeat prescription

+30.1%

Ankle or foot injury, penetrating

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,678,544

111 triaged calls received via NHS Pathways this month

738,406

Completed journeys through 111 online this month

55,951

Average number of triaged calls a day in April 2026

-0.3%

Change in number of triaged calls from April 2025

19,750,386

111 triaged calls received via NHS Pathways in the last 12 months

331

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+74%

Bites or stings, insect or spider

+39.9%

Repeat prescription

+32.8%

Ankle or foot injury, penetratin

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

526,691

999 triaged calls received via NHS Pathways this month

17,556

Average triaged calls a day in April 2026

+27.4%

Change in number of triaged calls from April 2025

6,013,899

999 triaged calls received via NHS Pathways in the last 12 months

301

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+18%

Nosebleeds without injury

+15.2%

Ankle or foot injury, blunt

+15%

Falls without injury

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 13 May 2026 8:35 am