Further support
When and how to raise issues to the NHS App team, the NHS login team, or your clinical system supplier.
How and when to raise issues
Start by checking if your GP clinical system settings are correct.
The NHS App is linked to your patient's online account and displays the same information held in your clinical system.
If you have a patient raising an NHS App issue and it is not something you can resolve, raise this with your clinical system supplier.
Contacting your clinical system supplier
Contact for SystmOne (TPP) guidance on your system settings.
Contact for Patient Access (Optum/ EMIS) guidance on your system settings.
Contacting the NHS App and NHS login teams
Encourage the patient to raise the issue directly to the NHS App or NHS login team, or raise a ticket on behalf of your patient/patients, using one of the following contact forms:
If patients cannot, or do not want to, fill in the form themselves, NHS staff can raise issues using the same form. If you raise issues on behalf of patients, provide the following information:
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patient name
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patient email address associated with their NHS login account
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description of the issue, and any triage steps you have taken to date
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confirmation that the patient consents to you raising this on their behalf (you must seek this)
Patients can get also help and support using the help button in the top right corner of their App or going to NHS App help and support.
Last edited: 24 February 2026 11:38 am