New look NHS App: What has changed

Find out what changes we've made to the layout of the NHS App and why we made them.

We’ve listened to feedback from staff and patients, and made significant improvements to the NHS App.  

This is part of the drive to improve, and increase usage, of the NHS App as set out in the 10 Year Health Plan for England. We’re making the NHS App simpler and easier to use so people can find health information and services quickly building an NHS fit for the future. 

You can see what the new look NHS App looks like in our latest video or log into your own app. It may have automatically updated or you may have to update it yourself.

What has changed

A new home page

It is now quicker and easier to find key services like appointments, prescriptions, and test results from the home page.

GP health record and consultation notes

Information that was in the ‘GP Health Record’, such as test results, have been moved onto the home page within core health categories to make them easier to find.

'Consultation and events can now be found under 'Appointment notes and other updates' in the 'Appointments' section of the home page.

Under 'Book an appointment', patients can select to 'Ask about a health problem' to contact their GP about a health issue by filling out an online consultation.

Your profile

Patients will now be able to view and manage their personal details, App settings and health choices within the new profile area. From here they will also be able to mange health services for others.

Care plans can now be found under 'Personal details' in your 'Profile'.

Help with the NHS App

the ‘App help’ button at the top of each screen takes users to support information

The changes only effect what a patient sees in their App, nothing will change on the GP clinical system settings for staff.

Watch the video

See what the new NHS App looks like.

You can also share Help with using the NHS App walk-through videos to show patients a step-by-step of how to use the NHS App, or direct them to NHS App help pages where the videos can be found with more information about each service.

Watch the NHS App home screen video.

Read the video transcript

This is the NHS App home screen.

On the home screen you can access everything you can do in the NHS App.

Starting at the top right of the screen there is an App help button in case you need help using the NHS App. Select this for Help information.

Next, on the home screen, you will be given 6 key options. These are;

Prescriptions, here you can manage prescriptions and request repeat prescriptions.

Appointments, here you can find details of your GP appointments. Depending on your GP surgery and hospital, you may be able to book and manage appointments, ask your GP about a health problem or request a letter such as a fit note.

Test results, here you can access test results from your GP surgery or hospital.

Vaccinations, here you can book or read about vaccinations and access your vaccination record.

Health conditions, you may have the option to access information about your allergies, adverse reactions and health conditions. Depending on your GP surgery, this may be labelled as Allergies and adverse reactions.

Documents, here you can access documents from your GP surgery or hospital.

Next, is an area called NHS information and support, here you can:
Check your symptoms using NHS 111 online.

In the NHS Health A-Z you can find information about health conditions, symptoms and treatments.

In Find services near you you can search for NHS services in your area for your healthcare needs.

At the bottom of the screen, there is a menu. Here, there are 3 icons:

Select the Home icon to go to the home screen.

Select the Messages icon to access messages from your GP surgery or hospital.

Select the Profile icon to access your personal details, manage health services for others and change your App settings. You can also log out of the NHS App at the bottom of this screen.

For more information, go to nhs.uk/nhsapp

Why we are making these changes

The changes are user-driven and have made the App more intuitive and accessible, removing duplication and overlap across the App.  

The App looks a bit different, but we’re confident people will quickly get used to the new layout and easily find the services they need.  

We’ve tested the changes thoroughly and we’ve found that people are more likely to find what they’re looking for first time and describe the new-look App as simple and easy to use.

The updates being introduced are based on research results with over 1000 users, including specific accessibility research, and were designed in collaboration with many healthcare and clinical safety professionals. 

In line with these changes, we will update our walk-through videos which show you how to use different NHS App features.

We’re also updating our promotional toolkit so you can promote the App to patients. in the meantime you can use the current marketing campaign resources to promote the App to patients

Last edited: 13 May 2026 4:22 pm