How to use e-RS for providers

This guidance is to help service providers use e-RS more effectively.

Research

Information on best practice solutions for service providers, the NHS Choice Framework which sets out patients' rights to choice in healthcare, shared decision making and patient initiated follow-ups.

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Plan and communicate

Progression against national and local priorities as set out in the NHS Long Term Plan, can be supported with stakeholder engagement, news, events and training.

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Optimising

Considerations and advice when using e-RS including: how to access e-RS, referral pathways, Directory of Service, worklist management.

Learn more about implementing

Audit, analyse and learn

Utilisation of resources, reviewing of pathways and lessons learnt, sharing findings and ensuring governance awareness to optimise the use of the NHS e-Referral Service (e-RS).

Contact us and further information

Find out how to contact us and the other support offered.

Further information:

optimising advice and guidance can improve efficiency of referrals
Referral Assessment Services (RAS): how to end a triage request for a RAS when the UBRN is processed outside of e-RS
'Dummy' appointments - there are several options available for providers, which mitigate the continued use of 'dummy' appointments which should be considered to support reducing the impact of continued use of dummy slots
service provider smartcard roles:

The minimum roles required to provide services on e-RS and manage referrals received into them

Service Provider Clinician - manage inbound referrals
Service Provider Clinician Admin - proxy manage inbound referrals
Service Provider Admin - manage inbound appointments
Service Definer - maintain service configurations and workgroups
Information Analyst - perform information analysis
BMS Admin - perform e-RS appointments line function
Additional Requirements Manager - manage additional requirements

Last edited: 9 August 2024 9:17 am