Skip to main content
The Website Services team at NHS England are testing early designs to understand how you find information. Your views will help us check our ideas work. Sign up to take part in our user research.

Displaying Care Quality Commission ratings in the NHS e-Referral Service

Upcoming changes to the NHS e-Referral Service and the Manage Your Referral patient website to include Care Quality Commission (CQC) rating.

The CQC is an independent regulator of health and adult social care in England who monitor, inspect and regulate services.

CQC rate health and social care services on a four-point scale:

  1. Outstanding 
  2. Good 
  3. Requires improvement 
  4. Inadequate 

To give patients more information to support their choice, CQC ratings will be displayed in e-RS on the service selection search screen and the Manage Your Referral (MYR) patient website after 15 March 2024 (subject to final testing).

image of the service search screen displaying all CQC ratings against services

image of the Manage Your Referral patient website displaying a service with a ‘Good’ CQC rating

 

Where a rating is unknown the text 'No available rating' will be displayed along with a link to the CQC website.

As part of this change the NHS Choices column, shown in e-RS on the service search screen, will be removed.

Last edited: 15 March 2024 11:19 am