Service provider clinician training session using Microsoft Teams - NHS e-Referral Service (e-RS)

Training sessions are currently paused while the e‑RS INT training environment is being used to support testing for the new Advice and Guidance (A&G) service. Once the environment is stable and plans for A&G are confirmed, we will schedule further sessions.

Session overview

Each session will contain approximately 90 minutes of training with opportunities to ask questions. Please note each session covers the same content, so please only book onto one session.

This session is aimed at e-RS users, both clinical and admin that manage incoming referrals into their service at the hospital trust or other organisation providing specialist services.  

Users are welcome to attend any session to understand the full end-to-end e-RS process.

By the end of the session delegates will be able to:

• identify and assess incoming referrals

• recognise different referral pathways and how they can be managed (advice and guidance, referral and clinical assessment services, appointment slot issues)
• manage outbound referrals
• monitor and action worklists appropriately
• generate e-RS enquiries and use them to implement quality assurance measures

If you are new to e-RS, please review our e-RS Introduction video (duration 8 minutes) which provides an e-RS overview, details the main users of the service and their access requirements and explains the types of provider pathways available for patient's referrals.

Further information

Please review the provider support materials page which consolidates materials to help with e-RS functions to increase user knowledge about system.

More information on service provider clinician role can also be accessed from e-RS Help

Queries on the overview sessions can be emailed to [email protected].