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Register an NHS.net Connect account on your own profile

How to use Care Identity Management to register an NHS.net Connect account that you can then use to authenticate in place of a smartcard.

NHS.net Connect is the new name for NHSmail.


Register your device

Go to the Care Identity Management start page and log in with your existing authenticator.

When you've logged in to Care Identity Management without a Registration Authority role, select the option to 'Add other authenticators'.

CIM 5.70 add other authenticators highlighted

 

Alternatively you can use the home page panel to 'View your profile', then in the 'Authenticators' tab select 'Add authenticators'.

CIM 5.70 view profile add authenticators highlighted

 

From the list of authenticators, select 'NHS.net Connect'.

CIM 7.17 self-register authenticators NHS.net Connect highlighted

 

You'll now see a screen with instructions on how to register the device. Select the check box and 'Register NHS.net Connect' when you're ready to proceed.

CIM 7.17 self-register NHS.net Connect

 

You will now be taken through additional steps required to register the NHS.net Connect account.

If you return to your user profile screen, you'll now see your NHS.net Connect account in the list of authenticators. Note that the authenticator may still be listed under the old name of 'NHSmail'.


Last edited: 24 December 2025 10:07 am