Care Identity Management release 8.7

Care Identity Management release 8.7 goes live on 26 January 2026, subject to final approval. 

This release includes:

• a fix for an issue where local smartcard unlockers were able to unlock expired smartcards
• updates to error text within the self-service add authenticator application
• a fix for an issue where the case of an email address added during profile creation was not always registered correctly in the database
• other backend changes and improvements

We expect there to be no downtime during the release.

Visit our Care Identity Management support pages.

Errors after the release

There is a small chance that after this release, visitors to Care Identity Management may receive a blank screen or loading error. If this happens, please try these steps:

• force a reload of the page - press Ctrl + F5 (on some computers this can be Fn + F5)
• clear your browser's cache - press Ctrl + Shift + Delete

Report an issue

To report a bug or incident, contact your Registration Authority, smartcard team or local IT team.

Feedback 

If you’d like to provide feedback about your experience of using Care Identity Management, complete our survey.