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Care Identity Management release 8.38

Due for release on 27 August 2026, subject to final approval.

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Release summary

Care Identity Management release 8.38 goes live on 27 August 2026, subject to final approval.

This release:

  • enhances the self-service Care ID journey to support additional services while strengthening email verification through controlled challenge attempts
  • improves authenticator report transparency and accuracy by introducing advance notification of upcoming enhancements
  • fixes an issue where inactive authenticators continued to appear in reports
  • updates the NCRS role/activity configuration and journey content to ensure dental professionals receive the agreed baseline access through the self-service journey

We expect there to be no downtime during the release.

Help using the service

Visit our Care Identity Management support pages.

Report an issue

To report a bug or incident, contact your Registration Authority, smartcard team or local IT team.

Feedback

If you’d like to provide feedback about your experience of using Care Identity Management, complete our survey.

Last edited: 27 August 2026 9:49 am