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Reopen a closed user profile

How to reactivate a profile that was closed in the past.

Which roles can do this?

  • Registration Authority Manager
  • Registration Authority Agent (Advanced)
  • Registration Authority Agent

From the Care Identity Management home page, choose 'Find an existing user'.

CIM home page find an existing user highlighted

 

Enter the user's details and press Search.

Care Identity Management find an existing user

 

Choose 'View profile' on the right of the screen.

Care Identity Management user found

 

On the user profile screen, if the profile was previously closed you'll see a message at the top including a link to reopen it.

CIM profile closed and reopen message

 

All you have to do is choose the 'Reopen profile' link. You should then see a message that the profile has been reopened.

CIM profile reopened message

Last edited: 13 November 2025 9:04 am