Request access to JIRA and Confluence

You will need to request access to JIRA and Confluence via the NHS England service desk. For your convenience, we've created an email template that you can modify and send to the NHS England service desk. 

If you have a default mail client set up, the link will prepopulate an email with the required details - just update the relevant information and click send. The request will be sent to our team to start the onboarding.

To onboard you, we require:

• a valid, primary NHS.net Connect email address – not an alias! This must be the user's primary UPN for their NHS.net Connect account. If you need help understanding what counts as a valid NHS.net Connect email address, or why some users can't be onboarded, see Who Can and Can't Be Onboarded to Jira and Confluence for more detail.
• the system(s) they need access to – Jira, Confluence, or both
• a valid cost centre – required for future cross-charging and applicable to both internal staff and external users (contractors, government agency colleagues, etc.)
• employment status:
  • NHS England employees will be placed in our internal Jira and Confluence groups
  • non-payroll users (e.g. contractors or colleagues from other government agencies) will be assigned to our external Jira and Confluence groups on portal.nhs.net
• manager or NHS England contact:
  • if the user is an NHS England employee, we need to know their manager's name
  • if the user is a contractor or external user (for example, from BJSS, Accenture, IBM or UKHSA, DHSC, or another NHS/public sector organisation), we need their NHS England contact
• expiry management for external users:
  • ideally, external users should be assigned an expiry date for removal from the external group after a set period of time, no longer than a year in the future (this may be more challenging for NHS employees who are not directly employed by NHS England but still work within the NHS (e.g. NHS Arden colleagues)

JIRA and Confluence accounts are chargeable and we will need a cost centre to onboard users.

Now that we have moved to NHS.Net authentication we will be conducting an audit in the coming months so all users are associated with a chargeable cost centre. 

Finance will be recovering costs from cost centres in April 2025 and again after November when we know the new contract price for Jira and Confluence; this is because the financial year runs from April to March but our Jira/Confluence contract runs from November to November.

For budgeting purposes you can probably assume a maximum increase of 50% on the licence costs from December 2025 onwards, but hopefully this will be an upper bound.

1. Your service desk ticket will be resolved by our team.
2. You will be active in the requested systems and can be added to Jira projects and/or Confluence spaces.