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Series / Collection
Data on Written Complaints in the NHS
These data are a count of written complaints made by or on behalf of patients about NHS services in England. They consist of data collections for complaints about NHS Hospital and Community Health Services (secondary care) and complaints about primary care (GP and Dental) services.
Latest publication: Data on Written Complaints in the NHS, 2024-25
This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England. The data relates to the complaints arrangements introduced in April 2009.
Publication
Data on written complaints in the NHS, 2016-17