Tanja Galloway

Tanja is a senior user researcher for the NHS App

Senior User Researcher

Tanja is a senior user researcher in the NHS App user-centred design (UCD) team at NHS England. She has been shaping products and services in UCD ways across different programmes and projects at NHS England since 2017. Recently she's been focusing on enabling the NHS App user researchers to do their best work and creating UCD ways of working to make services accessible and inclusive meeting the diverse user needs.

Blogs

The NHS App displayed on a mobile phone held by a person wearing red nail polish

By Tanja Galloway, Lisa Collins, Simon Davis. 27 November 2025 Co-creating the digital front door to the NHS

The NHS App enables millions of people to access essential healthcare services, but some struggle to use it. Tanja Galloway, Lisa Collins and Simon Davis explore the challenges and share practical insights for making user research inclusive and accessible so no one is left behind.

2 women and a man looking at a tablet device in the NHS England Accessibility Lab. The phrase 'Design for everyone' is visible on the wall behind them.

By Tanja Galloway. 6 August 2024 How we scaled up user research in the NHS App at speed

Tanja Galloway talks about the work of the NHS App user research team – and the challenges of supporting a fast-moving, inclusive national service.