Liz Glidewell

Liz Glidewell is a senior user researcher in the Vaccinations programme at NHS England

Senior User Researcher

Liz Glidewell is a senior user researcher in the Vaccinations programme and a Government Digital Service (GDS) standard assessor at NHS England. She focuses on understanding behaviour to build and continuously improve NHS digital products and services that benefit patients, healthcare professionals and commissioners.

Blogs

The author Liz Glidewell standing outside looking at the camera

By Liz Glidewell. 24 September 2025 Failure isn’t the end – it’s where better services begin

Liz Glidewell explains why failing a GDS service assessment is a normal part of the improvement process – and how she supported the Be Part of Research team through multiple assessments to build a better, more accessible service for their users.