Lisa Collins

Lisa is a lead user researcher for the NHS website

Lead User Researcher

Lisa has worked for NHS England for over 6 years and currently leads a programme of research across the NHS website. She is passionate about inclusive user research and improving digital health equity, ensuring that everyone can access and use NHS digital products and services.

Blogs

The NHS App displayed on a mobile phone held by a person wearing red nail polish

By Tanja Galloway, Lisa Collins, Simon Davis. 27 November 2025 Co-creating the digital front door to the NHS

The NHS App enables millions of people to access essential healthcare services, but some struggle to use it. Tanja Galloway, Lisa Collins and Simon Davis explore the challenges and share practical insights for making user research inclusive and accessible so no one is left behind.