Publication, Part of Submissions via Online Consultation Systems in General Practice
Submissions via Online Consultation Systems in General Practice, September 2025
Official statistics in development
Change to supplier naming methodology
From September 2025, the methodology which assigns suppliers to practices has been updated. Supplier information is now based on the data available in the reporting month, rather than including historic relationships. As a result of this methodology change:
• There has been an increase in the number of practices without a supplier, from 216 in August to 383 in September
• Historic information in CSV files will show supplier relationships relative to each month, and thus may change with time
• The wording in the Supplier column has been updated from ‘None/Unknown’ to ‘No Data’, to reflect that supplier information is dependent on a flow of data being available from suppliers
• This methodology change fixes the previously identified issues, where some practices were showing the incorrect supplier information, and where only one supplier name was showing for practices that had multiple suppliers
30 October 2025 09:30 AM
Additional Suppliers
Data from Sensely was previously available in this collection between April 2023 and May 2024. As of September 2025, Sensely data is included in the collection again, with a partial month for September.
Data from EvergreenLife was previously available in this collection between January 2024 and May 2025. As of September 2025, EvergreenLife data is included in the collection again, with a partial month for September.
30 October 2025 09:30 AM
Summary
This publication provides information about the number of clinical or administrative submissions that general practices receive from their patients via Online Consultation Systems. This information is published monthly and includes practice-level data about system availability and usage.
Data is included for the following measures:
• Practices: The total count of practices along with the number of practices known to have an Online Consultation System and the number of practices that received one or more patient requests/submissions via their Online Consultation System
• Count of registered patients
• The total submissions received via Online Consultation Systems, broken down into clinical, administrative or other/unknown submission type
• The rate of submissions per 1,000 patients registered with practices known to have an Online Consultation System
• Count of the number of submissions by weekday and submission time
This data reflects demand for general practice services, both clinical and administrative, that is received from patients via Online Consultation Systems. It is not a measure of all requests received by practices which may also be received in other ways, for example in person, by telephone call and does not reflect the totality of demand faced by general practice.
The suppliers of Online Consultation Systems provide the data for this publication on behalf of the practices that they serve, and which have agreed to participate in the collection. Some system suppliers are not yet able to provide data for this collection.
System suppliers are able to supply retrospective data and updates, which means that data in this release is a snapshot at the time of publication. The time series and monthly practice-level figures may be subject to change in future releases.
No patient identifiable or patient-clinical information is collected or available in this release.
Key Facts
Practices with Online Consultation Systems
In September 2025, 6,032 practices were known to have at least one Online Consultation System.
Number of Patient Submissions
Practices received 6.5 million patient submissions in September 2025.
Submissions per 1,000 Registered Patients
In September 2025, participating practices received 108.7 submissions per 1,000 registered patients.
Resources
Last edited: 31 October 2025 10:16 am