Publication, Part of Submissions via Online Consultation Systems in General Practice
Submissions via Online Consultation Systems in General Practice, February 2026
Official statistics in development
Supplier information for February 2026
- Two suppliers provided data to the Online Consultations publication for the first time in February 2026; Engage Health and Doctaly. A partial submission has been received from Engage Health, so data for practices using this system will be incomplete. Doctaly have supplied data back to April 2025, so historic figures will reflect this
- Due to a technical issue, a submission from EConsult for January 2026 has been overwritten. Because of this, the number of submissions in January 2026 has reduced slightly. We are working with EConsult to resolve this for a future publication
- A partial submission has been received from Blinx Healthcare for February 2026, so data for practices using this system will be incomplete
- No data has been received from Sensely for February 2026, so there will be no data for practices solely using this system
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Practice Participation
The summary file for this publication previously included a line on the number of practices that had agreed to participate. This was included as a timeseries in Table 1. This has been removed to better align our reporting outputs with the GP Appointment and Cloud Based Telephony publications. The participation for the current month is shown in Table 2.
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Summary
This publication provides information about the number of clinical or administrative submissions that general practices receive from their patients via Online Consultation Systems. This information is published monthly and includes practice-level data about system availability and usage.
Data is included for the following measures:
• Practices: The total count of practices along with the number of practices known to have an Online Consultation System and the number of practices that received one or more patient requests/submissions via their Online Consultation System
• Count of registered patients
• The total submissions received via Online Consultation Systems, broken down into clinical, administrative or other/unknown submission type
• The rate of submissions per 1,000 patients registered with practices known to have an Online Consultation System
• Count of the number of submissions by weekday and submission time
This data reflects demand for general practice services, both clinical and administrative, that is received from patients via Online Consultation Systems. It is not a measure of all requests received by practices which may also be received in other ways, for example in person, by telephone call and does not reflect the totality of demand faced by general practice.
The suppliers of Online Consultation Systems provide the data for this publication on behalf of the practices that they serve, and which have agreed to participate in the collection. Some system suppliers are not yet able to provide data for this collection.
System suppliers are able to supply retrospective data and updates, which means that data in this release is a snapshot at the time of publication. The time series and monthly practice-level figures may be subject to change in future releases.
No patient identifiable or patient-clinical information is collected or available in this release.
Key Facts
Practices with Online Consultation Systems
In February 2026, 6,146 practices agreed to participate in the collection.
Number of Patient Submissions
Practices received 8.6 million patient submissions in February 2026.
Submissions per 1,000 Registered Patients
In February 2026, participating practices received 137.1 submissions per 1,000 registered patients.
Resources
Last edited: 26 March 2026 9:31 am