Cloud-Based Telephony

Cloud Based Telephony data provides important demand information which supports better understanding of service planning at a local, regional and national level. The data fosters a better understanding of operational pressures in general practice to support commissioning of local services, inform service improvement and facilitate better winter planning and periods of surge activity.  

This Data Provision Notice is served on:

• GP practices in England

The data is collected on a monthly basis, with the first extract taking place in October 2024. Data should be provided between the 1st - 5th of each month (can be extended to account for, for example, bank holidays). 

The GP live collections timetable provides further details of when this data collection takes place. Please note that this timetable is a live document and may be edited to reflect a change to the collection schedule; users are advised to check this regularly for updates. 

26 October 2026 

This Data Provision Notice has been updated to reflect minor updates to the purpose section, to clarify that the data is now published by NHS England, to remove previous references to the metrics that had to be reportable from GP systems’ call history as links are now provided to the aggregate and row-level specifications, to clarify the mechanism by which data is provided to NHS England, to clarify the data collection dates, and to remove references to the now defunct Data Standards Assurance Service (DSAS).