Sharing information relating to Infected Blood Compensation Authority claims guidance for health and care professionals
Sharing information relating to Infected Blood Compensation Authority (IBCA) claims guidance for health and care professionals.
Your organisation will nominate a single point of contact who will coordinate and manage requests for information from Infected Blood Compensation Authority (IBCA).
To process the claims of those impacted by contaminated blood, blood products or tissue, you may be asked to provide evidence for a specific person claiming compensation. This could be someone you have cared for but could also relate to someone who was cared for by a clinical colleague who previously worked at your organisation.
Common types of information requested
IBCA will have a body of evidence required for each claim, some of which will be provided by the person claiming compensation. Where gaps in evidence are identified, IBCA will need to obtain copies of any evidence required.
You will be provided with the necessary details of the person claiming compensation and the information required. Whilst this will vary for each claim, common types of information requested include:
Evidence relating to the infection date
- evidence of blood transfusion and the date of this
- evidence of operation where they may have received a blood transfusion and date of this
- evidence of patient living with haemophilia
- national haemophilia database records confirming treatment
- evidence of cryoprecipitate or factor VIII treatment and first date of this
Evidence relating to the diagnosis date
- blood test results and date of this
- scan results and date of this
- national haemophilia database records
- emails or letters to patient advising of a diagnosis
- emails or letters internally between clinicians or hospitals or GPs confirming diagnosis
Severity level
- Evidence that diagnosis has (or has not) progressed and the date that these changes happened severity levels are provided by IBCA when requesting information, for example hepatitis C only is defined as severity level 1 and hepatitis B only is defined as severity level 5
If the exact evidence cannot be sent, a written statement with a timeline of events can be accepted if it has been signed off by an appropriate clinician.
Patients who are nearing the end of their life may also ask IBCA to consider their claim more urgently.Read the information published by IBCA. IBCA may therefore also ask you to provide information to confirm that this is the case for a patient.
Patient consent not required
Patient consent is not required before sharing information with IBCA for the administration of claims (see legal basis for sharing in the IG professionals section for further information). This includes when providing information to support the claim of someone who has been indirectly infected. For example you do not need consent to share information from a patient’s records to support a claim from that patient’s infected partner.
Timeline to respond
Your organisation’s single point of contact should respond to IBCA within 7 working days, providing:
- the requested data, where this can be obtained within this timeframe
- failing that, an acknowledgement of the request with details of what information is held and where this is currently located, and the estimated time it will take to retrieve and supply this, factoring in your own local processes
Where a person claiming compensation is nearing the end of their life, IBCA will confirm this in their request, and such requests should be dealt with as a priority.
Further support
If you require any further support, contact your IG team or Data Protection Officer (DPO). Your Caldicott Guardian can also provide advice if you have questions.
Last edited: 11 May 2026 1:25 pm