Integrated Urgent Care Aggregate Data Collection (IUC ADC) and Mental Health Helplines

Data Provision Notice to require the submission of data from NHS 111 service providers, to enable the national monitoring of service performance.

Overview

The data to be collected under this Notice relates to the performance of NHS 111 and Integrated Urgent Care (IUC) service providers. The data will be used to help identify challenges around optimising patient access to clinical advice and high-quality treatment to a common standard.

From April 2024, with the introduction of a national mental health Interactive Voice Response (IVR) option on NHS 111, eleven of the monthly data items¹ will also be collected from service providers who handle 111 calls following a MH IVR selection

The collection is used to monitor the IUC service to identify challenges around optimising patient access to clinical advice and high-quality treatment to a common standard. The IUC Aggregate Data Collection (ADC) also acts as a vehicle to monitor performance against IUC Key Performance Indicators (KPIs). Overall benefits are therefore around improving patients’ experience, care quality and outcomes.

¹ Data items also collected from service providers who handle 111 calls following a MH IVR selection.

Scope

This Notice is served on:

NHS 111 service providers.

Legal basis

ARTICLE

The migration and continued operation of the Unify2 collections through Strategic Data Collections Service Direction 2017

A Direction given by the Secretary of State for Health requiring NHS Digital to establish the migration of the Unify2 collections listed in Annex A onto NHS Digital's Strategic Data Collections Service (SDCS) and continue the operation of these collections through this service.

Period

This is an ongoing collection with data collected on both a weekly and monthly basis.

Read the Data Provision Notice

Data Provision Notice for Integrated Urgent Care Aggregate Data Collection (IUC ADC) and Mental Health Helplines Collection (Version 7.0)

pdf 283 KB

Updates

5 March 2026: Updated to include more detailed data items on Remote Clinical Intervention.

Earlier updates

18 March 2025: Removal of questions and clarity on definitions.

21 June 2024: Version 5.0 of this notice has been issued to include the collection of a sub-set of the monthly questions from providers of 111 Mental Health helplines.

12 June 2023: Version 4.0 of this Notice has been issued to note the stopping of the IUCADC Daily collection and minor changes to IUCADC Monthly: removal of 5 data items; addition of 4 new items; change of wording to 6 existing data items.

23 June 2022: Version 3.0 of this Notice has been issued to reflect previously introduced changes made to both the monthly and weekly components.

18 October 2021: Version 2.0 of this Notice has been issued to note the inclusion of a daily reporting subset when required.

Last edited: 5 March 2026 2:52 pm